Personal and Professional Skills / Development
There is a variety of personal and professional skills development. Before booking a place on the course please read the course description to ensure the training is suitable for you role.
The Trust has committed significant funding into the development of the education & training offer. Some courses have a red contract symbol next to them , this symbolises that there may be restrictions on this course including which staff groups can attend and that a learning contract must be signed by you and your manager before you can book onto the course. You can find further information regarding the learning contract and a copy of the contract itself in the CPD section of this website.
Employees of Bedfordshire Hospitals are able to attend training on any site.
Healthcare Conferences - Virtual Conferences
Contact cpd@bedsft.nhs.uk to enrol
We are pleased to offer our events virtually online, allowing you to attend safely from your workplace or home. Conferences and masterclasses include a combination of live webcam presentations, training materials, video presentations and interactive exercises.
All you need is a quiet space, a good internet connection and PC or laptop with camera and microphone to allow you to see, hear and speak to the facilitator and other delegates. We will provide full instructions for accessing the platform along with login details.
Handouts: You will be provided with 3-months online access to workshop materials, case studies and activities, along with supporting background resources, videos and reading.
Q&A: Interaction is encouraged, you can ask questions as you would at a face to face meeting, there are breakout sessions for group discussion and polling to share experience and opinions.
Breaks: There are breaks in our programmes including time for lunch and networking.
CPD: Certified by the CPD Certification Service you will be emailed a framework for reflection pre-event and a certificate post event
Available for Nurses, Midwives, AHPs, Nursing Associates
Essential Assertiveness Skills: Confidence, Respect & Trust
Posters show dates for both sites & virtual session
Assertive people perform better. They have the confidence to move projects and tasks forward by making timely, logical decisions based on mutually beneficial outcomes. Hamilton Mercer’s Methodologies™ help people develop assertiveness skills that improve performance and relationships with colleagues and patients.
Effective Communication Skills: Authentic, Honest and Open
Posters show dates for both sites & virtual session
It’s not just what you say, but how you say it too. Effective communicators are keenly aware of this and are skilled in both verbal and non-verbal techniques. Hamilton Mercer’s Methodologies™ teach powerful techniques to help people raise their self-awareness, project natural confidence and positively influence others.
Dealing with Difficult Interactions: Remaining Calm, Empathetic & Responsive
Posters show dates for both sites & virtual session
Resolving conflict is about more than discussing facts – views and feelings must be valued, too. Remember: ‘The patient’s perception is their reality’. Hamilton Mercer’s Delegation Methodologies™ help people remain calm, empathetic and responsive during difficult interactions so they can arrive at favourable outcomes.
Conversations with Vulnerable Patients
With nearly half of all UK adults exhibiting one or more characteristics of vulnerability, representatives must skilfully navigate conversations with patients facing financial, emotional, health, or other challenges.
Hamilton Mercer’s Service Methodologies™ equip representatives with the practical skills and confidence to adopt a respectful, solution-oriented, and inclusive approach when assisting vulnerable patients.